HOW DO I MAKE AN APPOINTMENT?
We strongly recommend that you make your spa reservations well in advance of your arrival. The spa is very busy on weekends, as well as many weekdays, so it may be difficult to arrange for spa services on the day of your arrival. A valid credit card will be required to reserve spa appointments. All spa services are subject to availability. Prices and service selections are subject to change without notice.
HOW EARLY SHOULD I ARRIVE FOR MY SERVICES?
Please check in at the spa reception desk 15 minutes prior to your first scheduled appointment.
Unfortunately, late arrivals may not receive an extension of scheduled treatments so as not to inconvenience other guests.
WHAT SHOULD I BRING TO THE SPA?
You will be provided with a robe and slippers to change into before your spa treatment. What should you wear under the robe? That is up to you. Our spa therapists are well trained in all appropriate draping techniques and will only expose the portion of your body that is being treated at the time.
WHAT IF I NEED TO CANCEL MY APPOINTMENT?
Please contact WELL Spa a minimum of 24 hours in advance of your scheduled appointment time.
Any cancellations made less than 24 hours in advance will result in full charges for the scheduled service. All no-show appointments will be charged at full value.
MAY I USE MY CELL PHONE WHILE IN THE SPA?
As a courtesy to other spa guests, we ask that all electronic devices (cell phones, laptops, tablets, etc.) be turned off and not in use while you are in the spa.
MAY I REQUEST A MALE OR FEMALE THERAPIST?
When scheduling your treatments you may request a male or female therapist; however, we regret we cannot guarantee this preference. All of our staff is professionally trained to ensure modesty and comfort during your service.
SHOULD I TELL ANYONE ABOUT ANY PHYSICAL, MEDICAL OR ALLERGY CONCERNS?
Upon arrival to the spa, you will be asked to complete a brief health history questionnaire to assist the spa technicians in providing you the best possible experience and to assure your maximum safety and comfort. We encourage you to disclose any pertinent health conditions that may affect your spa experience.
Please be advised: If you are pregnant, have a cardiovascular condition, circulation problems, or may be allergic to certain items, please advise your technician. Please do not shave 24 hours before all spa body treatments, but men may shave the morning of their facial treatment.
Spa Packages: Spa packages and Spa Day appointments must be pre-paid or held with a credit card, and require a 48 hour advance notice of cancellation. If less than a 48 hour notice is received, 50% to 100% of service price will e charged.
Check policy: We accept checks. All returned checks will have a $35.00 return check fee charged. Prices vary according to individual technicians and prices are subject to change without notification.
Cancellation Policy: Regular appointments; should it be necessary to cancel an appointment, we require a minimum of 24 hour advance notice. We request all cacellations be done by phone. If less than a 24 hour notice is received, 50% to 100% of service price will be charged.
We reserve the right to refuse service to anyone for any reason.